Act as a good adviser and assistant of clients; we are able to provide you complete range of service at any time.
1) If you have any questions, We can reply it within 1 day, and solve your problems within 3 work days.
2) We are well-informed the local market demand, so I can recommend the suitable product.
Services provided during the sale:
1) Allow a quick reaction to market changes and promptly respond to the customers’demands.
2) Reduce lead time and planning time
3) Checking products acceptance ahead of delivery;
4) Within 10-20 days after received your payments for goods, you can deliver your products.
5) We have a professional shipping forwarder to be transported.
1) About the maintenance: The warranty is one year. Within 1 year, if there is any problem for spare parts (except damaged by man-made), we can supply the replace the parts free of change. And if exceed 1 year, we also supply the service, and process to instruct maintain, and instead the parts charge a certain fee.
2) About Return and Freight, the rule of company is as follows:
- Be sure confirmed with Supplier before any return machine and/or parts, to avoid problem.
a. Within Warranty: The customer is responsible for freight & insurance charges, includes custom charges when the equipment and/or parts is shipped to Supplier for service. Supplier are responsible for the freight & insurance charges from Supplier’s to the customer.
b. After Warranty: The customer is responsible for any freight & insurance charges.